Mobile Device Access

Google Apps provides some powerful synchronization capabilities for mobile device users, including popular platforms like BlackBerry, Windows Mobile, iPhone, etc.

An overview of mobile device options is available here:

http://www.google.com/mobile/products.html

Mobile support information is available here:

http://google.com/support/mobile

iPhone Users

First, you need to find out what software version you are using on your iPhone. Tap the Settings app on your phone and go to General > About > Version. If you see 3.x (where x is any other number) you are using version 3. If you see 4.x you are using version 4.

If you are using version 4:

http://mail.google.com/support/bin/answer.py?answer=77702&topic=12814

If you are using version 3:

http://mail.google.com/support/bin/answer.py?answer=184972

Other iPhone Options

In addition to the traditional IMAP access method, Google provides several iPhone-optimized tools for iPhone users. You may want to explore the following options:

Gmail for Mobile / iPhone: http://www.google.com/mobile/products/mail.html#p=apple

Google Sync for iPhone*: http://google.com/support/mobile/bin/topic.py?hl=en&topic=14252

*Google Sync provides real-time, over-the-air synchronization for your e-mail, contacts & calendar. Google Sync also provides BlackBerry-style push notifications for instant alerts when a new message arrives in your inbox.

Update 11/20/2009: At this time, we do not recommend using Google Sync for mail on your iPhone. Our experience is that mail download/retrieval through  Google Sync is usually MUCH slower than using the basic IMAP mail option. Our best advice is to setup Google Sync (Add Account > Exchange) for your contacts & calendar only, then use a separate IMAP account for mail ( Add Account > Other ). Be sure to leave mail "off" in your Google Sync account profile for now.

BlackBerry Users

If you were using a BlackBerry device to access your mail prior to our Google Apps upgrade, you'll need to update the settings associated with you BlackBerry Internet Service (BIS) account.

Create a New E-Mail Account in BIS

In most cases it is easiest to delete your existing email account in BIS and create a new one, per the instructions here:

Google's BlackBerry setup instructions: http://mail.google.com/support/bin/answer.py?answer=78882

Be sure to enable IMAP support for your e-mail account: http://mail.google.com/support/bin/answer.py?answer=77695

Modify an Existing E-Mail Account in BIS

If you update the settings for your existing email account in BIS, use the following settings:

username: (JavaScript must be enabled to view this email address)
password: your new Google Apps password
incoming mail server: imap.gmail.com

Again, be sure to enable IMAP support for your e-mail account: http://mail.google.com/support/bin/answer.py?answer=77695

Other BlackBerry Options

In addition to the traditional IMAP access method, Google provides several BlackBerry-optimized tools for BlackBerry users. You may want to explore the following options:

Gmail for Mobile / Blackberry: http://www.google.com/mobile/products/mail.html#p=blackberry

Google Sync for BlackBerry*: http://google.com/support/mobile/bin/topic.py?hl=en&topic=14265

*Google Sync provides real-time, over-the-air synchronization for your e-mail, contacts & calendar. Google Sync also supports push notifications for instant alerts when a new message arrives in your inbox.

 

NOTE: Digital Peach does not officially support mobile device configurations. However, we'll be glad to steer you in the right direction if you get stuck or need advice; please see our Google Apps support policy page for more info.

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